Returns/Exchanges

RETURNS/EXCHANGES

Here at Hello Heartsy we want you to be completely satisfied with your order. We have created a return/exchange process to ensure your shopping experience is enjoyable!

have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Unused or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging. 

To start a return, you can contact us at help@helloheartsy.com or call our customer service team at (615) 285-8280

Please note health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  1. To begin the returns process, please send an email to our customer service support team at www.help@helloheartsy.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address. 
  4. Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  5. You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    • We can send a replacement of the order and have it ready within the next 72 hours

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team at (615) 285-8280 from 9:00AM to 5:00PM Monday to Friday or email help@helloheartsy.com